Returns & Refunds

30-Day Return Window

You may request a return within 30 days of delivery if you are not satisfied with your purchase.

The 30-day return window begins on the delivery date shown in the carrier’s tracking information. If an order contains multiple items delivered on different dates, the return window will be calculated separately for each item.

Return requests submitted more than 30 days after the applicable delivery date will not be accepted.

Return Authorization Required

• Please contact ALIVINGHOME Customer Care before returning any item.
• Do not ship an item or deliver it to a warehouse until you have received written return authorization and return instructions.
• Unauthorized returns may be refused and may not qualify for a refund.

Non-Defective Returns

Returns requested for reasons unrelated to product quality—including personal preference, comfort, color, size, fit, or a change of mind—are considered non-defective returns.

Return Requirements

Items returned for non-defective reasons must:

• Be in brand-new and unused condition
• Not have been installed or assembled
• Be complete, with no missing parts
• Include the original tags and original packaging
• Be properly repackaged according to the instructions provided by Customer Care

Return Shipping and Restocking Fee

• After the return is approved, Customer Care will provide the applicable return shipping method, packaging requirements, and return instructions.
• Customers must follow the instructions provided by Customer Care and must not select a return address or ship an item without prior written authorization.

Damaged or Defective Items

Items that arrive damaged, defective, or with a functional issue may qualify for an appropriate repair, replacement, or refund at no additional cost to the customer.

To determine the appropriate solution, customers must provide clear photos or videos showing the product, the affected area, and the packaging.

Once the damage or defect is confirmed:

• ALIVINGHOME will cover approved costs related to the return, repair, or replacement.
• The 20% combined return fee will not apply.
• ALIVINGHOME will provide an appropriate repair, replacement, or refund solution based on the circumstances.

Non-Returnable Items

The following items are not eligible for return:

• Clearance items
• Customized items
• Items marked “Non-Returnable” on the product page
• Items without the original packaging
• Items with packaging that is severely damaged or no longer suitable for safe transportation

How to Start a Return

1. Email support@alivinghome.com within 30 days of delivery.
2. Include the following information:
   • Your order number
   • The item you would like to return
   • The reason for the return
   • Clear photos or videos of the packaging
   • Clear photos or videos of the product if the package has been opened
3. Our Customer Care Team will respond within 24–48 hours.
4. Customer Care will review the request and confirm:
   • Whether the item is eligible for return
   • Whether the 20% combined return fee applies
   • The approved return shipping method
   • Packaging and return instructions
5. Once the return is approved, carefully repackage the item and follow the instructions provided by Customer Care.
6. Do not ship the item or deliver it to a warehouse until you receive written return authorization and return instructions.

Refund Timeline

• Refunds will be issued to the original form of payment within 48 hours after the returned item is received and inspected.
• Depending on the financial institution, it may take up to 20 days for the refund to appear in the customer’s account.
• For non-defective returns, the combined 20% return shipping and restocking fee will be deducted from the refund.

Damaged Products

We work to ensure that every order arrives safely. If an item arrives with visible shipping damage, please contact Customer Care within 48 hours of delivery.

Do not discard the product, original packaging, shipping materials, or shipping label.

Please provide clear photos or videos showing:

• The specific damaged area
• The complete product
• The outer packaging
• The shipping label

After reviewing the information and confirming the damage, ALIVINGHOME will provide an appropriate repair, replacement, or refund solution.

Missing Items or Parts

Your Order Has Not Fully Arrived

Some orders are shipped from multiple warehouses and may arrive in separate packages at different times.

If part of your order has not arrived, please check the tracking information for all packages before contacting Customer Care.

Reporting a Missing Product

If the tracking information shows that all packages have been delivered but a product is missing, contact Customer Care within 48 hours.

Please provide:

• Your order number
• A description of the missing product
• Clear photos of the items and packages you received

After reviewing the information, ALIVINGHOME will arrange a replacement or provide an appropriate refund solution.

Reporting Missing Parts

If parts are missing from an item, first compare the contents with the parts list and carefully inspect all packages.

If parts are still missing, email support@alivinghome.com with:

• A copy of your order confirmation
• A description of the missing parts
• The quantity of each missing part
• Clear photos or videos of the product, parts, and packaging

ALIVINGHOME will arrange replacement parts or provide another appropriate solution.

Order Changes or Cancellations

If you need to change or cancel an order, contact Customer Care as soon as possible before the order is processed for shipment.

Because most orders are processed and shipped quickly, we cannot guarantee that a change or cancellation request can be completed once an order has been placed.

If an order has already shipped, it can no longer be canceled free of charge. The request will be handled as a non-defective return.

Warranties

Standard Furniture Warranty

ALIVINGHOME provides a one-year warranty for furniture products, excluding recliners. The warranty begins on the delivery date and covers defects in materials and workmanship under normal residential use.

If a covered issue occurs during the warranty period, contact Customer Care. Depending on the circumstances, ALIVINGHOME may provide:

• Repair service
• Replacement parts
• A replacement product when repair or replacement parts are not appropriate

Three-Seater Recliner Sofa Warranty

The warranty begins on the delivery date and applies to residential, non-commercial use.

The following components are covered for five years:

• Frame structure
• Motor
• Springs

The following materials are covered for three years:

• Fabric
• Foam

Under ALIVINGHOME’s limited lifetime warranty program, approved repairs or replacement parts are provided free of charge during the applicable warranty periods listed above.

After the applicable warranty period expires, continued warranty service may still be available. Customers may be responsible for a minimal service cost and applicable shipping fees.

Warranty Limitations

ALIVINGHOME warranties:

• Are valid only for the original purchaser
• Are non-transferable
• Do not apply to resold products
• Apply only when the product is used for its intended purpose
• Apply only to normal residential use unless otherwise stated

The warranty does not cover defects or damage resulting from:

• Negligence
• Misuse
• Accidents
• Abnormal or improper use
• Unauthorized modifications
• Commercial use
• Damage caused by pets
• Improper cleaning or maintenance
• Normal wear and tear

Customers may be required to provide an order confirmation, photos, videos, or other information needed to assess a warranty claim.

Contact Us

If you have questions about returns, refunds, missing items, cancellations, or warranty coverage, please contact us: